HOW TO PURCHASE YOUR ROBERT LEE MORRIS JEWELRY
Our Online Shop is available 24 hours a day. Please make your selections on our Online Shop, and then follow the onscreen directions. Your total shipping charges are automatically computed during checkout. You will be able to see shipping charges prior to the completion of your order. Once your order has been completed, you will receive order acknowledgement via e-mail.
We accept Visa, Mastercard, and American Express.
HOW LONG WILL IT TAKE MY ORDER TO SHIP
If you have questions regarding shipment please contact firstname.lastname@example.org
Our business hours are 11:00 am -5:00 pm Eastern Standard Time, Monday through Friday.
We ship to all US cities via UPS and offer 3 shipping options.
- Ground - 5 to 7 business days
- 2nd day - 2 business days
- Next day - Next business day
Also please note: PO Box addresses are not accepted as shipment address.
I NEED TO CANCEL/CHANGE MY ORDER
All orders placed through the website are firm, once you complete the checkout process. However, we will do our best to accommodate you if you need to make changes. Please contact customer service by 12pm EST.
HOW TO CONTACT US
Ordering & Online Ship
Shipping inquiries & status of your order
212.764.3332 (Monday to Friday 11:00am-5:00PM EDT)
Robert Lee Morris LLC reserves the right to cancel any order in full or in part for any reason whatsoever. We do not share customer information or e-mail addresses with anyone.
We will gladly exchange or issue you a credit within 14 days of purchase. Items must be returned in new, unworn condition with tags still intact. Exchanges and Returns will be subject to shipping charges.
When returning items through the website you will receive a website credit that can be used on the website.
Same return policy applies to Items received as gifts.
All Sale Merchandise is Final.
Please note: We only process returns and exchanges that were purchased through the online store. Jewelry purchased from specialty or department store must be returned to the store in which it was purchased.
PROCESS FOR RETURNS:
- Email email@example.com or call 212.764.3332 for a RMA # (we will not accept any returns without it).
- You will be given the mailing address with the RMA #.
- Securely pack the piece of jewelry with the copy of your packing list, and clearly write the RMA# on the exterior of the box. We recommend Fed Ex/UPS for security of return.
For all repairs, please email firstname.lastname@example.org to discuss the nature of the repair so we can best remedy it.